Your mission:
Lead and grow the CS team with a special focus on Protected Media’s most strategic accounts.
Which means…
- Help customers optimize their usage of our products to get the most value out of it By providing insights that can help shape your customer’s marketing strategy.
- Lead and structure processes of customer management include pre-sale and post-sale.
- Serve as an escalation point for business issues.
- Facilitate Customer Success outcomes (renewal, expansion & upsell)
- Guide technical documentation.
- Ensure the ongoing improvement of our solution and services.
Why you should join us?
- This is an opportunity to lead and shape the direction in which the Customer Success team, culture, and product are heading.
- In this role, your Technical, Analytical, BizDev and Customer understanding will find a true outlet.
Requirements
- Experience in a leadership position- a Must
- Startup experience- a Must
- Ad-tech experience- a Must
- 5+ years of experience in B2B Customer management, preferably with SaaS products.
- Strong analytical skills.
- Good Technical understanding.
- Strong customer-facing capabilities.
- Fluent in English – written and spoken.
Who We Are:
About Protected Media
Protected Media is a global leader in ad fraud prevention and detection. ProtectedTV, Protected Media’s patent-pending CTV solution, offers a unique three-way authentication and verification technology that guarantees the validity and quality of any given transaction across the CTV supply chain. Founded in 2014 by veterans of Israel’s cybersecurity industry, Protected Media uses cyber methodologies and the most advanced technology stack to protect its over 100 global customers from sophisticated ad fraud and current and emerging threats. HQ in Tel Aviv and an office in New York.
Equal Opportunity Employer
